Contact Us

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FAQ

We might have already read your mind.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! We do try to get orders processed as fast as possible though, so this means that we only allow a window of one hour after you have placed your order to cancel it.

At busy times such as Christmas and other holidays, we reserve the right to have a no cancellation policy.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

What shipping providers do you use?

We use USPS and FedEx for all U.S. orders and Royal Mail for all UK order.

Shipping outside the USA or UK means we use whatever shipping provider is the best value.

My package was lost, stolen, or damaged!

Oh no! Please get in touch straight away and we will, in most cases, be able to send another out to you free of charge.

Returns & Exchanges

What's the return policy

You may return your unframed print if you have changed your mind within 7 days of receipt. We do not accept returns on framed prints or mugs. Please get in touch for the correct address to return the print to and a returns code. It is very important that you get a returns authorisation before sending your item back. Unauthorised returns are not accepted.

I am expecting a refund. How long does this take?

After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.